Returns Policy
At Anna’s Beauty Candles Store we want you to be happy with your order. Below you will find our policy regarding returns, exchanges and order cancellations.
1. Right of return/withdrawal
The customer has the right to request a product return within 14 calendar days from the day of receipt of the order, in accordance with the right of withdrawal that applies to distance purchases.
For a return to be accepted, the product must be in its original condition, unused, unaltered, unworn, and in its original packaging.
2. Non-returnable products
Returns are not accepted on products that:
• have been used,
• have been opened or tampered with,
• have been damaged after receipt,
• are not in their original packaging,
• have been manufactured specifically for the customer,
• have personalized options, such as a specific scent, color, design, or special order note.
Because many products are handmade, slight variations in color, shape, design, or final appearance are not considered a defect, but a natural characteristic of handmade creation.
3. Defective or wrong product
If you receive the wrong product or a product with an obvious defect, please contact us immediately, ideally within 48 hours of receipt.
In your communication please mention:
• your full name,
• the order number,
• description of the problem,
• photos of the product and packaging.
After reviewing the request, we will inform you about the replacement, refund or other available solution.
4. Return process
To request a return or exchange, please contact us before shipping the product.
Email: annasbeautygr@gmail.com
Telephone: +30 2152151923
Products returned without prior communication may not be accepted.
5. Return costs
Return costs are borne by the customer, unless the return is due to a store error or a defective product.
In the event of an error or defective product, Anna’s Beauty Candles Store will inform you of the return or replacement process.
6. Refund
If a refund is approved, the refund will be made after we have received and inspected the product.
The refund will be made using the same or another agreed payment method. The time it takes for the amount to appear in your account may vary depending on the bank or payment provider.
7. Order cancellation
You can request cancellation of an order before it is shipped.
If the order has already been shipped, then the return procedure applies.
For products that are made specifically for the customer, cancellation may not be possible if the manufacturing or personalization process has already begun.
8. Contact
For any issue regarding returns, changes or cancellations, you can contact us:
Email: annasbeautygr@gmail.com
Phone: +30 2152151923
